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Why is my payment declined/failed?

If you are having trouble with your payment, it may be due to 3D Secure authentication failure or a 3D Secure error. 3D Secure is a layer of security that your bank requires where you will have to enter a password, SMS code or other ways to authorise payment. Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail. We outlined the issues below.


3D Secure is provided by your bank, not Fatomina and it is an extra layer of security for online transactions. It is commonly referred to as "Verified by Visa or "Mastercard SecureCode".


After you have entered your payment card details at the link we sent, your bank will load a pop-up screen.



Enter the password you received from your bank. Sometimes the ways of authentications are different at other banks, but the most important is to authenticate the transaction through SMS code, bank's application, token, or by calling your bank.


If you don't know your password (or you have not set up 3D Secure yet) you should contact your bank and they will be able to help.



See how other customers solved the payment





If it is still not working you can register to www.revolut.com.


Payments made with Revolut is always working on our website. Tested!


What is revolut?


Revolut is a financial technology company that offers customers a prepaid debit card for chip, contactless and online payments and ATM withdrawals at home and abroad. It has a mobile app that can be used to project and track spending by category (groceries, utilities, travel, etc.), merchant and country.

Legally speaking, we are an electronic money institution. Though we are not the same as a traditional bank, your money is protected. Funds with Revolut remain safeguarded in accounts with a tier one UK bank, as per our obligations under the e-money regulations.

Revolut takes fraud seriously—which should put international travellers at ease. Here are a few of the things you can do with the app: Get notifications whenever you spend money on the card. You can set up the app to give you an alert any time you use your card.


Is Revolut FREE?


You can create an account with Revolut for FREE or opt for an account with a monthly fee for more perks. Revolut always uses real exchange rates and does not charge hidden fees, delivering a great value. It works for users in more than 130 countries and is available for both Android and Apple devices.


How long does it take to open a Revolut account?


Open an account in minutes

We won't ask you to visit a branch or litter you in paperwork. Opening an account with us only takes a few minutes, and you set one up directly from your phone.


Open a Revolut account